Return and exchange conditions and precautions
Return and exchange conditions
A return means a refund of the product price.
An exchange refers to the exchange of an item for a different size or item of the same value.
[Return/exchange period]
Within 7 days including the shipping date
*If you are returning an item purchased from the online store, please ship it by the last day of the return period.
[Items that cannot be returned or exchanged]
・The return period has expired. ・The item has been used. *1- Tags, packaging, and other accessories have been removed or damaged *2
- Washed - No scratches, damage, or contamination during your stay (animal hair, other fibers, dust, odors)
- Items such as shoes and limited edition items that state on the product page that they cannot be returned or exchanged
*1 We will accept returns if they are only for temporary fitting.
*2 You will also need the transparent plastic bag in which your ordered items are packed.
[Notes]
We cannot accept returns or exchanges in the following cases:
・If excessive returns or exchanges have been made
・If we determine that the purpose is resale
・Other cases in which we deem it inappropriate to accept a return or exchange.
Notes on returns and exchanges
[Return/exchange procedures]
You will need to request a return before you can return the item.When applying for a return, please first check the above [Items that cannot be returned or exchanged] .
Once you have completed the verification, please fill out this form and send it to us by email.
Send to: dedication.reality.effort.am@gmail.com
Subject: Return/Exchange Request Order Number#
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Returns or Exchanges:
Eligible products:
Eligible products:
Exchange desired item:
reason:
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